Frequently Asked Questions
Everything you need to know about your Vincero experience.
What materials are used in Vincero watches?
We use premium materials including 316L surgical-grade stainless steel, top-grain Italian leather, and scratch-resistant sapphire-coated mineral crystal to ensure every timepiece lasts a lifetime.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 365-day return policy. If you are not 100% satisfied with your purchase, you can return your unused product in its original packaging for a full refund or exchange.
Do Vincero watches come with a warranty?
Yes, every Vincero product is backed by a 2-year limited warranty that covers any manufacturing defects. We stand behind the quality and craftsmanship of our collection.
Are your watches water-resistant?
Most of our watches have a water resistance rating of 5 ATM or 10 ATM, meaning they can handle everything from rain and splashes to swimming, depending on the specific model.
How do I care for my Italian leather strap?
To maintain the quality of your leather strap, avoid prolonged exposure to water or direct sunlight. We recommend using a leather conditioner every few months to keep the hide supple.